Frequently Asked Questions
Everything you need to know before ordering from Shenzhen Jingteng Electronics.
1. How do you guarantee the parts are original?
All parts are sourced through long-verified, traceable channels. Every shipment carries the original date code. Certificate of Conformance (COC) is issued when required by your quality process — confirm at quotation. Visual, X-ray, and functional inspection - including independent third-party labs such as White Horse - is available on request.
2. What is your MOQ?
MOQ 1 pc on in-stock items. For scheduled or custom orders, MOQ depends on the manufacturer and will be confirmed in your quotation.
3. How fast will I get a quote?
Our target is to reply within 2 business hours for part lists and BOMs received before 18:00 GMT+8, Mon–Sat.
4. What is the lead time?
In-stock parts ship within 24 hours. Non-stock or allocation items are typically 4-8 weeks; we will confirm per line in your quotation.
5. What payment methods do you accept?
T/T bank transfer and PayPal. Credit terms are available for regular customers after review.
6. Do you ship worldwide?
Yes - DHL, FedEx, UPS, and dedicated freight forwarders. In-stock orders dispatch the same or next business day.
7. Can you sign an NDA for my BOM?
Absolutely. Your BOM and project information are kept strictly confidential; we sign NDAs on request.
8. What if a part is defective?
Quality issues are fully covered - we arrange replacement or refund through your dedicated account manager. Every order carries the original date code. Certificate of Conformance (COC) is issued on request for full traceability — confirm at quotation.
9. Are you an authorized distributor for the brands you list?
No. Shenzhen Jingteng Electronics is an independent distributor. We are not affiliated with, authorized by, or endorsed by any of the component manufacturers named on this site. Brand names and part numbers are used only to identify the products we trade. All trademarks are the property of their respective owners.
Still have a question? Email us at [email protected] or reach us on WhatsApp for an answer within 24 business hours.
